Introducing Hansen Technologies’ AI Virtual Agent for Enhanced Customer Support Experience
Are you tired of waiting on hold for customer service support? Do you wish there was a more efficient and effective way to handle your utility or communication needs? Well, look no further because Hansen Technologies has just unveiled an advanced AI solution that is set to revolutionize the customer support experience.
Hansen’s AI Virtual Agent is a cutting-edge Conversational and Generative AI solution that is specifically designed to integrate with Customer Information Systems (CIS) and is optimized for Hansen CIS, catering to a wide range of customer care needs. Whether you need to set up a new account, update personal information, process bill payments, arrange payment plans, or transfer services, Hansen’s AI Virtual Agent has got you covered.
In today’s fast-paced world, companies are constantly striving to enhance customer satisfaction while also maintaining cost efficiency. With the introduction of AI-based customer support solutions, businesses are now able to deliver intelligent and seamless customer experiences without overwhelming their call center staff. However, early AI solutions faced challenges with limited natural language processing capabilities and a lack of industry-specific expertise, making it difficult to handle the complexity and volume of customer interactions.
Hansen’s AI Virtual Agent is here to change the game by streamlining key processes in call centers, making interactions more efficient and customer-focused. By managing complex queries across various communication channels simultaneously, including voice, email, SMS, and messaging platforms, this AI solution is able to shorten response times, improve customer satisfaction, and drive operational excellence. Built on large language models and fine-tuned to address sector-specific needs, Hansen’s AI Virtual Agent is offered in a SaaS deployment model on AWS cloud infrastructure, with plans to expand its language support in the future.
David Castree, President of Energy & Utilities at Hansen, highlights the benefits of this innovative AI solution, stating, “With engineering innovation and a clear focus on the utility sector, we are proud to bring Hansen’s AI Virtual Agent to market. This solution works alongside existing call center agents to elevate the customer service experience, potentially decreasing the cost per engagement by up to two-thirds and removing constraints on call volume handling.”
Hansen’s strategic investment in Dial AI, an innovative software engineering company, further solidifies their commitment to delivering industry-leading AI solutions to the market. For more information about Hansen’s AI Virtual Agent or Hansen CIS, part of the Hansen Suite for Energy & Utilities, visit www.hansencx.com.
Stay updated on the latest Martech news by following us on Google News at Martech News. With advancements in AI technology, the future of customer support is looking brighter than ever.
