ToumAI Secures €1 Million in Pre-Seed Funding for Global Expansion and HolistiCX Development

ToumAI, an AI-powered Software as a Service (SaaS) startup, is making waves in the tech world with its recent €1 million pre-seed funding round. The investment, led by Launch Africa and supported by a number of prominent investors, including Orange Ventures and BPI France, will propel ToumAI’s global expansion and the development of its cutting-edge Customer Experience (CX) solutions.

Founded in 2020 as a spin-off from AIOX Labs, ToumAI is on a mission to revolutionize CX by addressing the complexities of multilingual, cultural, generational preferences, and emotional nuances. Their HolistiCX suite of AI solutions leverages a unique Compound AI architecture to enhance voice-driven applications, improve IVR systems, and enable advanced churn detection. By combining open-source models with proprietary technology, ToumAI is able to deliver personalized and adaptive CX solutions that resonate on a personal level with customers.

With successful expansions into Morocco, Senegal, and Malta, and plans to enter Tunisia in the near future, ToumAI has already established key partnerships with industry leaders like Orange and Attijariwafa Bank. The company’s commitment to sustainability is evident in its energy-efficient Compound AI system, which prioritizes performance while minimizing computational requirements.

ToumAI’s leadership team, including CEO Odin Demassieux, CTO Imade Benelallam, and COO Youcef Rahmani, are dedicated to pushing the boundaries of AI innovation and showcasing Africa’s potential as a hub for tech excellence. Their work has been recognized by prestigious programs such as the Intel Liftoff Award and Nvidia Inception, solidifying their position as a trailblazer in the AI space.

As ToumAI continues to expand its reach and impact, the tech world is taking notice of this African-born startup’s impressive growth and commitment to excellence. With a focus on personalized, adaptive, and sustainable CX solutions, ToumAI is poised to make a lasting impact on the global tech landscape.