Konecta Partners with Google Workspace to Transform Internal Communications and Enhance Customer Service
Konecta, a leading global provider of customer experience and business process outsourcing services, is embarking on a major transformation journey over the next three years. With plans to migrate its internal communications environment from 30,000 employees to over 100,000 using Google Workspace, Konecta is poised to revolutionize the way its workforce collaborates, communicates, and operates.
This ambitious migration is not just about scaling up the number of users on a platform; it’s about fundamentally changing the way Konecta’s employees work together to deliver exceptional customer experiences. By leveraging the power of Google Workspace, Konecta aims to enhance collaboration, security, and productivity across its global teams, enabling faster and more agile responses to customer needs.
The significance of this partnership with Google cannot be overstated. As Tara Brady, President of Google Cloud EMEA, aptly puts it, today’s consumers expect faster, more informed, and more personalized interactions with the brands they trust. By empowering Konecta’s clients to provide superior customer service experiences and accelerate their digital transformation, this strategic alliance has the potential to reshape the landscape of customer experience delivery.
To learn more about this exciting partnership and its implications for Konecta’s operations, be sure to check out the latest edition of Technology Magazine. And don’t forget to sign up for our global conference series, Tech & AI LIVE 2024, where industry leaders and innovators will come together to explore the latest trends and technologies shaping the future of business.
Technology Magazine is a BizClik brand, dedicated to bringing you the latest insights, news, and trends from the world of technology and business. Stay tuned for more updates and exciting developments as Konecta and Google embark on this transformative journey together.