Interview with Level AI Founder and CEO Ashish Nagar: Driving Efficiency and Excellence in Sales and Customer Service

Level AI is revolutionizing the world of AI-native solutions, particularly in the realms of sales and customer service. Founded by Ashish Nagar, a seasoned professional with a background in technology and business, Level AI is setting new standards in efficiency, productivity, scale, and excellence.

In a recent interview with Pulse 2.0, Ashish Nagar shared insights into his journey and the evolution of Level AI. With a degree in Applied Physics, Nagar’s foray into AI began in 2014 with the launch of Rel C, a mobile search company later acquired by Amazon. His experience leading the Alexa team’s efforts on the Alexa Prize project further fueled his passion for AI and its potential in transforming customer service.

Level AI’s core products focus on generative AI and contact center-specific LLMs, offering AI Agents that automate quality assurance, serve as CX Copilots, and provide deep generative AI insights. With approximately 90% of all business data being unstructured, Level AI’s solutions are crucial in harnessing the power of conversational data for enhanced customer interactions.

Despite the company’s success, Nagar and his team have faced challenges in customer education, data privacy, security, and scaling. However, their commitment to addressing these challenges and staying ahead of the curve has been instrumental in Level AI’s growth.

The evolution of Level AI’s technology has been remarkable, with the company pivoting from a voice assistant for frontline workers to a cutting-edge customer experience intelligence and service automation platform. By adapting to the needs of contact centers and leveraging generative AI architecture, Level AI has positioned itself as a leader in the industry.

In a landscape where customer service is paramount, contact centers play a critical role in shaping the customer experience. Level AI’s success stories with ecommerce customers and furniture retailers highlight the tangible impact of their solutions on improving productivity and enhancing customer interactions.

With recent Series C funding of $39.4 million, Level AI is poised for further growth and expansion. As they continue to invest in their go-to-market teams and expand their product suite, Level AI aims to become the go-to solution for AI in customer experience.

What sets Level AI apart from the competition is their comprehensive AI and CX bundle, offering a one-stop shop for all AI and CX applications. Their differentiated technical architecture, customer service-native LLM, and focus on data privacy and security further solidify their position in the market.

As Level AI looks towards the future, their goal is clear: to be the leading end-to-end solution for AI in customer experience. With their innovative approach, commitment to excellence, and relentless pursuit of customer success, Level AI is poised to shape the future of AI-native solutions in sales and customer service.