Capacity Acquires Lucy, Envision, and Linc, Secures $26 Million in Series D Funding
Are you ready to revolutionize the way your business interacts with customers and team members? Capacity, an AI-powered support automation platform, is making waves in the industry with its recent acquisitions of Lucy, Envision, and Linc, as well as a $26 million Series D funding round.
With a mission to help brands automate interactions and build stronger customer relationships, Capacity is at the forefront of AI technology. By acquiring companies like Lucy, Envision, and Linc, Capacity is expanding its capabilities to provide cutting-edge solutions for customer and employee experience.
Lucy, based in Minneapolis, brings expertise in enterprise search and knowledge management, while Envision, located in Seattle, specializes in improving agent engagement for customer experience success. Linc, based in Santa Clara, focuses on evolving chat to boost efficiency and improve experiences in the retail and e-commerce sectors.
The recent funding round of $26 million will fuel Capacity’s growth and product innovation as it continues to lead the way in AI-powered support automation. With investments from TVC Capital and Toloka.vc., among others, Capacity is poised for even greater success in the future.
To support its transformational growth, Capacity has expanded its leadership team, welcoming Karaline Venezia as Chief Revenue Officer and Tim Yeadon as Chief Operating Officer. With over 180 team members worldwide, Capacity is dedicated to providing top-notch support for its customers.
As Capacity integrates technology from its recent acquisitions, the future looks bright for businesses looking to streamline their support processes. To learn more about how Capacity’s AI-powered platform can help your team do their best work, visit Capacity.com.
Don’t miss out on the opportunity to revolutionize your customer and employee experience with Capacity’s innovative solutions. Stay tuned for more exciting developments from this leading AI support automation platform.
