FourNet Summit Highlights Focus on Enhanced Customer Experience and Stronger Cybersecurity
The FourNet Digital Transformation Summit recently took place, bringing together industry experts and leaders to discuss the latest trends and technologies shaping the future of customer experience (CX) and cybersecurity. With a record attendance of 250 customers and vendors, the event highlighted the top priorities for organisations in the coming year.
According to the summit, enhancing customer experience and strengthening cybersecurity are the main focus areas for most organisations, with 26% prioritizing CX improvements and 17% focusing on cybersecurity measures. Additionally, increasing operational efficiency and reducing costs were also highlighted as key priorities.
One of the keynote speakers at the event was Sir Jeremy Fleming, former Director of GCHQ, who shared insights on cybersecurity and intelligence. Richard Pennington, CEO of FourNet, emphasized the importance of staying ahead of the latest trends in technology to address these priorities effectively.
A poll conducted at the summit revealed that AI, state-backed bad actors, quantum computing, deep fakes, and other emerging technologies are seen as significant threats to businesses in the future. However, AI is also recognized as a key driver of efficiencies, productivity, cost reduction, and cybersecurity risk mitigation.
FourNet, a leading technology company in the UK, specializes in providing CX, communications, cloud, contact center, managed services, cybersecurity, and network infrastructure solutions. With a focus on ethical and environmentally responsible business practices, FourNet works with a range of secure and critical customers, including government agencies, emergency services, and local authorities.
Overall, the summit highlighted the importance of prioritizing customer experience and cybersecurity in today’s rapidly evolving digital landscape. By leveraging the latest technologies and insights from industry experts, organisations can enhance their operations, mitigate risks, and drive sustainable growth in the future.
