Quiq Welcomes CX Veterans Mike Zinne as Chief Experience Officer and Cristina Bravo Olmo as SVP of Marketing

In the rapidly evolving world of customer experience (CX) technology, one company is making waves with its innovative approach to AI-powered customer interactions. Quiq, the leader in customer-centric AI for CX, is gearing up for its next phase of growth with the addition of two industry veterans to its executive team.

Mike Zinne and Cristina Bravo Olmo, both former leaders at Zendesk, have joined Quiq to bolster the company’s expertise in client services, customer success, and marketing. Their arrival comes at a pivotal moment in the industry, as enterprise brands increasingly turn to AI solutions to enhance their customer interactions.

According to a recent report by Forrester, the use of conversational AI is entering a new phase thanks to advancements in generative AI and large language models (LLMs). These technologies are enabling brands to create more usable and friendly chatbots that deliver better customer experiences and significant cost savings.

With the addition of Zinne and Bravo Olmo to its team, Quiq is well-positioned to capitalize on this growing trend. Zinne, who brings a wealth of experience in customer success and professional services, will lead Quiq’s client services and support teams. Bravo Olmo, with her extensive background in B2B SaaS marketing, will oversee all aspects of marketing at Quiq.

Both executives are excited to join Quiq at this pivotal moment in the CX industry. Zinne, who has a proven track record of building and scaling customer success teams, is eager to help Quiq’s clients succeed and turn their customers into brand loyalists. Bravo Olmo, who has a passion for CX and a history of building successful go-to-market strategies, is thrilled to be part of a company that is leading the way in AI innovation.

As Quiq prepares for its next stage of growth, the company is focused on delivering seamless customer journeys across channels and between AI agents and humans. With its AI Studio platform, Quiq enables enterprise brands to customize and control their AI solutions while benefiting from expert support and scalability.

Leading brands like Terminix, Volvo, and IHG Hotels & Resorts already trust Quiq to improve their CX outcomes. With Zinne and Bravo Olmo on board, Quiq is poised to continue its success and drive innovation in the customer experience space.

To learn more about Quiq and its AI for CX platform, visit their website at https://quiq.com/.