ServiceNow and Microsoft Announce Integration of Now Assist and Copilot Generative AI Assistants

Are you ready to revolutionize the way work gets done in your organization? The latest announcement from ServiceNow and Microsoft is set to transform the enterprise experience with the integration of Now Assist and Microsoft Copilot. This powerful collaboration brings together two industry-leading generative AI assistants to create a seamless and intelligent experience for employees.

Imagine being able to seamlessly interact with two AI assistants within Microsoft 365 to quickly eliminate friction and enhance productivity. With Copilot able to hand off requests to Now Assist in Microsoft Teams, employees can easily get the help they need to complete common tasks, resolve issues, or connect with live agents for support. The integration of Now Assist’s domain knowledge and Microsoft 365’s organizational data will provide employees with personalized responses and recommendations, making work more efficient and effective.

But the benefits don’t stop there. Future capabilities will allow employees to engage Copilot for Microsoft 365 from ServiceNow, enabling AI-driven digital business processes like creating documents based on ServiceNow prompts. This integration represents a new chapter in the way businesses operate, empowering employees to work smarter and unlock new levels of productivity.

ServiceNow and Microsoft have been strategic partners since 2019, and this expanded partnership signifies the next phase of innovation for their customers. By combining their AI capabilities, they are paving the way for the next generation of AI-driven digital business. Microsoft’s recognition as the 2024 ServiceNow Innovation and Build Partner of the Year further solidifies their commitment to empowering organizations with cutting-edge technology.

The Now Assist and Microsoft Copilot integration is set to be generally available in Fall 2024, giving organizations the opportunity to leverage the power of two generative AI assistants in one seamless experience. If you’re ready to take your organization’s productivity to the next level, stay tuned for more updates on this exciting collaboration between ServiceNow and Microsoft.

Are you excited about the possibilities that the integration of Now Assist and Microsoft Copilot can bring to your organization? Share your thoughts and stay tuned for more updates on this game-changing partnership.