Infosys and ServiceNow Strengthen Collaboration to Transform Customer Experiences with Generative AI-powered Industry Solutions
Infosys and ServiceNow are joining forces to revolutionize customer experiences with the power of generative AI. This collaboration, announced at ServiceNow’s Knowledge 2024 event, aims to enhance productivity, efficiency, and user experience for organizations across various industries.
By combining ServiceNow’s Now Assist generative AI capabilities with Infosys Cobalt, a suite of services and solutions designed for cloud-powered enterprise transformation, the two companies are paving the way for a new era of AI-powered industry solutions. Infosys is also doubling down on its investment in training, certifying over 3,500 employees with ServiceNow GenAI skills to ensure they are equipped to drive digital transformation forward.
Erica Volini, Senior Vice President of Global Partners and Channels at ServiceNow, highlighted the importance of partnerships in driving digital transformation and praised Infosys for their industry expertise. She emphasized the potential for the collaboration to yield impactful results for customers, with skills training playing a crucial role in futureproofing workforces for the age of GenAI.
Anant Adya, Executive Vice President and Service Offering Head at Infosys, echoed Volini’s sentiments, emphasizing the commitment to delivering exceptional customer experiences. He highlighted the development of next-generation industry solutions that leverage generative AI to automate tasks, personalize experiences, and unlock new levels of efficiency and innovation for clients.
Through this collaboration, Infosys will develop new industry applications within the Infosys Enterprise Service Management (ESM) Café, an AI-powered solution that helps ServiceNow customers accelerate time to value. Additionally, Infosys is investing in a Pro Plus BOT factory to offer over 100,000 Now Assist-powered chatbots, enabling customers to realize value in their AI journey.
The expanded collaboration between ServiceNow and Infosys will address critical business process challenges for enterprises in telecom, financial services, manufacturing, and retail. The new offerings are expected to deliver significant benefits, including improved operational efficiency, faster response times, and reduced implementation timelines. Customers like Carrier are already benefiting from the collaboration, addressing key business problems and leveraging GenAI for insights on transformation engagements.
With over 10 years of collaboration, Infosys and ServiceNow have made significant investments in R&D, infrastructure, and talent development, resulting in improved product capabilities and market expansion. The strengthened partnership between the two companies is set to drive innovation and transformation for organizations seeking to harness the power of generative AI for business success.
