Enhancing Customer Loyalty through AI Technology
Harnessing the Power of Predictive and Generative AI for Customer Loyalty Success
In today’s competitive market, customer loyalty is more important than ever. With rising customer expectations, companies need to find...
Top 12 Contact Center Platforms in 2025
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The Utilization of AI by Conversational Intelligence Platforms in 2024
Advancements in Conversational Intelligence Platforms: How AI is Revolutionizing Communication and Business Processes
In today’s fast-paced business world, communication is key. Conversational intelligence platforms are revolutionizing the way businesses communicate and...
AI Customer Support: Applications, Guidelines, and Ethical Considerations
Maximizing Customer Support with AI Technology: Strategies, Use Cases, and Best Practices
In today’s fast-paced business landscape, customer expectations are constantly evolving. Companies are under increasing pressure to deliver exceptional customer...
Tips for Improving Customer Satisfaction through Technology in the Modern Era
Mastering Tech-Savviness in Customer Experience Delivery: Balancing Digital Tools and Human Touch
In today’s digital age, being tech-savvy is no longer just a bonus skill – it’s a necessity, especially in...
Assistance from Agents: Examples, Advantages, and Suppliers
Advancements in Agent Assist Technology: Use Cases, Benefits, and Providers
Agent assist technology has been a game-changer in the world of customer experience, providing support to both new and tenured agents...
Top 10 CX Platforms in Technology Magazine
The Top Customer Experience Platforms Transforming Business Interactions
Intercom is a customer messaging platform that helps businesses build better customer relationships through personalized, conversational interactions. With features like live chat, email...
Konecta and Google Cloud Collaborate to Enhance Customer Experience Services with AI
Konecta Partners with Google Workspace to Transform Internal Communications and Enhance Customer Service
Konecta, a leading global provider of customer experience and business process outsourcing services, is embarking on a major...
7 Key Customer Experience Automation Trends to Keep an Eye on in 2021
7 Key Trends in CX Automation Solutions for 2024
In today’s fast-paced world, customer experience (CX) automation solutions are revolutionizing the contact center industry. From intelligent chatbots to IVR systems and...
Five Areas Where AI Is Already Making an Impact
“Unlocking the Power of AI: Key Findings from Bain’s 2024 Technology Report”
"Unlocking the Power of AI: How Early Adopters are Gaining a Competitive Edge"
In the ever-evolving landscape of technology, early...
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Afiniti’s Bankruptcy Filing Serves as a Cautionary Tale for the AI...
Afiniti Files for Chapter 15 Bankruptcy in the US: What’s Next for the AI Customer Experience Vendor?
It’s a tough day for Afiniti as...
