Using AI to Enhance Customer Engagement in Jewelry Insurance
BriteCo Utilizes Generative AI to Enhance Customer Service and Streamline Processes
Artificial Intelligence (AI) is revolutionizing the way businesses operate, and BriteCo is at the forefront of this technological transformation. By...
Zendesk purchases Klaus to enhance customer experience with AI-powered quality assurance
Zendesk Acquires Klaus: Filling a Gap in Customer Service Quality Assurance Management
Zendesk’s recent agreement to acquire Klaus, a vendor specializing in AI-powered quality assurance management for customer service, marks a...
Coca-Cola becomes the first brand to experiment with AI tools through WPP collaboration
Coca-Cola Signs Up for AI-Powered Customer Experience Tools with WPP and Sprinklr
Soft drinks giant Coca-Cola has recently made a groundbreaking move by signing up for AI-powered customer experience tools developed...
Vodafone enhances customer experience with Microsoft’s GenAI tools
Vodafone’s Transformation of Customer Experience with Microsoft’s GenAI Technology
Vodafone’s Transformation of Customer Experience with Microsoft’s GenAI Technology
In a groundbreaking 10-year strategic partnership announced earlier this year, Vodafone set out to...
Using ChatGPT for Customer Service: A Step-by-Step Guide
How ChatGPT Can Enhance Customer Service in Contact Centers
The rise of generative AI technology, such as ChatGPT, has revolutionized the way businesses approach customer service. While ChatGPT cannot single-handedly run...
6 Marketing Technology Trends to Keep an Eye on in 2021
Exploring Martech Trends in 2025: AI, Unified Stacks, Data Strategies, and Privacy Solutions
In the ever-evolving landscape of marketing technology (martech), 2025 is set to be a transformative year. With over...
The Role of Contact Center Modernization in AI Strategies
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GSA hints at upcoming open-source customer experience tool
Improvements to Survey Information and Feedback Forms Underway at GSA
In a digital age where customer experience is paramount, the General Services Administration (GSA) is taking steps to improve how individuals...
The Advancements of AI Chatbots in Enhancing Customer Service
Exploring the Impact of AI Chatbots on Customer Service: Trends, Growth, and Benefits
In today’s competitive business landscape, providing exceptional customer service is no longer just a nice-to-have but a necessity....
Utilizing AI Customer Service: A Guide to Implementing Customer Service AI
Navigating the Benefits and Challenges of AI in Customer Service: Tips and Strategies for Success
In the fast-paced world of ecommerce, customer service is a critical component of success. With customers...
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The Leap of AI’s Intuitive Journey Orchestration
Key Considerations for AI Integration into Journey Orchestration: Insights and Challenges
In today's digital age, customers expect personalized experiences at every touchpoint. Marketers are constantly...
