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The AI Customer Digest

The AI Customer Digest
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CX and AI

Which AI is Better for Customer Experience: Conversational AI or Generative...

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Industry News

Oracle broadens the use of generative AI in its customer experience...

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Industry News

Integrating Artificial Intelligence into Digital Experiences: Insights from Verizon’s David Werner

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Challenges and Solutions

The Future Impact of GenAI on Customer Service: Insights from Sprinklr

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Industry News

Salesforce Einstein Copilot is now widely accessible

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Industry News

NICE Unveils Interactions 2024, Pioneering the Future of CX AI Excellence...

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Industry News

A Reality Check on Contact Center AI

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CX and AI

Leveraging AI-Driven BSS to Enhance Telco CX with Hyper-Personalization

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Technology and Tools

Adobe: 57% of Indian Consumers Prefer AI-Enabled Tools Over Human Interaction

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Best Strategies

5 strategies to foster a data-driven environment

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Industry News

Mitel Introduces AI-Powered Customer Experience Management Platform to Enhance Customer Satisfaction...

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Mitel Unveils New AI-Powered Customer Experience Platform, Mitel CX In today’s digital era, customer expectations are higher than ever before. Businesses are constantly looking...

Utilizing AI Customer Service: A Guide to Implementing Customer Service AI

SAP to Reskill 8,000 Employees in Mass Restructuring Announcement

Dialpad Improves AI Sales Platform, Pledges to Revolutionize Sales Processes

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