The AI Customer Digest

Transforming Customer Experience in the Telecom Industry with Artificial Intelligence The telecom industry is constantly evolving, and providing a seamless customer experience has become essential...

AI should be utilized to enhance human experiences, not to exaggerate...

January 15, 2025

The Ideal Blend of Human Agents and AI in Contact Centers

May 2, 2025

Forrester Report: Banks Address Profit Challenges and Falling Customer Experience Ratings

October 25, 2024

HOT NEWS

Technology and Tools

Solving 5 Challenges in Email Marketing

Best Strategies

Innovative CX Success

Industry News

Genesys Files for US IPO: Can AI Unlock Its Potential?

Industry News

Genesys and Salesforce Introduce New AI-Driven Solution for Customer Experience and...

Updating Military Strategies for the Digital Era

Talkdesk and Cognizant Collaborate on Contact Center AI Tailored for Specific...

Dialpad Unveils New Generative AI Technology for Contact Centers

Backstage.AI Utilizes IBM AI to Enhance Personalization of Bot-Driven Customer Interactions

Generative AI made significant progress in customer service by 2023

Educators and students can now rely on a secure AI ‘scaffolding’...

Top 5 Highlights from the Adobe Summit 2024 Digital Experience Conference...

Strategies Focused on Humans to Achieve Exceptional Customer Experience

Kore.ai Launches a Conversational IVR Solution for the Genesys Cloud CX...

New

Overcoming Adoption Challenges: How AI is Modernizing Customer Experience

AI should be utilized to enhance human experiences, not to exaggerate...

The Ideal Blend of Human Agents and AI in Contact Centers

Forrester Report: Banks Address Profit Challenges and Falling Customer Experience Ratings

HOT NEWS

Solving 5 Challenges in Email Marketing

Innovative CX Success

Genesys Files for US IPO: Can AI Unlock Its Potential?

AI Heart, Human Touch: The Impact of Artificial Intelligence on Customer...

EDITOR PICKS

AI Has the Potential to Transform Productivity and Culture – Let’s...

GenAI Kapture CX Unveils Agentic EX to Transform Employee Experience in...

Integrating AI into Your Customer Experience Technology Stack

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Download the Top 10 Customer Experience Trends for 2025 from the...

AI is driving a customer-centric shift in the CX paradigm

Generative AI Dominates in 2024: CX All-Stars

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