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The AI Customer Digest
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The AI Customer Digest
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Industry News
Genesys and Salesforce Introduce New AI-Driven Solution for Customer Experience and...
The AI Customer Digest
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May 30, 2024
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Industry News
Updating Military Strategies for the Digital Era
The AI Customer Digest
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May 30, 2024
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CX and AI
Talkdesk and Cognizant Collaborate on Contact Center AI Tailored for Specific...
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May 30, 2024
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Industry News
Dialpad Unveils New Generative AI Technology for Contact Centers
The AI Customer Digest
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May 30, 2024
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Industry News
Backstage.AI Utilizes IBM AI to Enhance Personalization of Bot-Driven Customer Interactions
The AI Customer Digest
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May 30, 2024
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Technology and Tools
Generative AI made significant progress in customer service by 2023
The AI Customer Digest
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May 30, 2024
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Industry News
Educators and students can now rely on a secure AI ‘scaffolding’...
The AI Customer Digest
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May 30, 2024
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Industry News
Top 5 Highlights from the Adobe Summit 2024 Digital Experience Conference...
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May 30, 2024
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Best Strategies
Strategies Focused on Humans to Achieve Exceptional Customer Experience
The AI Customer Digest
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May 30, 2024
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Industry News
Kore.ai Launches a Conversational IVR Solution for the Genesys Cloud CX...
The AI Customer Digest
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May 30, 2024
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Challenges and Solutions
Overcoming Adoption Challenges: How AI is Modernizing Customer Experience
The AI Customer Digest
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December 21, 2024
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Transforming Customer Experience in the Telecom Industry with Artificial Intelligence The telecom industry is constantly evolving, and providing a seamless customer experience has become essential...
AI should be utilized to enhance human experiences, not to exaggerate...
January 15, 2025
The Ideal Blend of Human Agents and AI in Contact Centers
May 2, 2025
Forrester Report: Banks Address Profit Challenges and Falling Customer Experience Ratings
October 25, 2024
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