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The AI Customer Digest

The AI Customer Digest
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Technology and Tools

Improving Your Contact Center Solution with AI

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Challenges and Solutions

Oracle harnesses generative AI to enhance customer service and drive growth...

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Best Strategies

Understanding Contact Center Transformation: Definition, Best Practices, and Challenges

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CX and AI

Intercom Introduces Fin AI Copilot for Increased Efficiency

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Technology and Tools

Optimizing Customer Service in Financial Services with Innovative AI-Powered Tools

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Challenges and Solutions

Immediate Actions Policymakers Can Take to Address Deepfakes

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Best Strategies

7 key elements of a customer experience strategy

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CX and AI

To Transform Customer Experiences with Generative AI, Prioritize Other Areas First

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Technology and Tools

The transformative impact of generative AI on the customer experience landscape

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Industry News

Genesys and ServiceNow commit to providing a unified platform for Contact...

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Report Reveals AI Will Be Seen as ‘Essential for Business’ by...

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AI Adoption and Strategic Planning Trends in Australia and New Zealand for 2025 AI is perceived as “business critical” for organisations across Australia and...

Salesforce Introduces Tableau Einstein, an AI Analytics Platform

Leading in 2024: The Top 20 Generative AI Companies

Essential Features, Trends, and Providers of CCaaS Platforms

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