New Survey Data Released: Emerging Consumer Trends Highlighted by Execs in the Know

In today’s fast-paced world, consumer trends are constantly evolving, and businesses need to stay ahead of the curve to meet the changing demands of their customers. A recent research paper released by ACT in collaboration with Execs in the Know sheds light on the emerging consumer trends that are shaping the customer care landscape in 2024.

The research paper, titled “2024 CX Leaders Trends & Insights: Consumer Edition,” is based on new survey data from over 500 consumers and insights from senior CX leaders. It delves into the biggest challenges facing customer care executives, shifting consumer preferences, the impact of positive customer experiences, the role of self-help and AI, expectations for live agents vs. AI, and strategies to reduce customer frustration.

One of the key findings of the research is the growing reliance on AI-powered tools and self-help solutions by consumers. Businesses need to understand where these technologies succeed and fall short in meeting customer expectations to provide a seamless customer experience. The research also highlights the importance of positive customer interactions in driving brand loyalty and long-term customer relationships.

By downloading a copy of the research paper, businesses can gain actionable insights to refine their customer service strategies and adopt the right technologies to meet changing consumer demands. The insights from the research empower businesses to improve overall satisfaction across all touchpoints and channels of the customer journey.

ACT, a U.S.-based business process outsourcing provider and global leader in customer care, emphasizes the importance of Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX). As a 100% employee-owned company, ACT is uniquely positioned to deliver value to clients and ensure the best customer outcomes.

With over 27 years of experience helping partners drive growth and brand loyalty, ACT offers a broad range of leading-edge technologies and custom solutions tailored to business needs. By focusing on delivering amazing experiences across every touchpoint and channel of the customer journey, ACT helps businesses make every unique customer connection count.

To stay informed about the latest consumer trends and insights, download your copy of the research paper from ACT’s landing page at https://www.acttoday.com/blog/total-experience-2024/. Stay ahead of the curve and meet the changing demands of your customers with actionable insights from the 2024 CX Leaders Trends & Insights: Consumer Edition research paper.