Mitel® Introduces AI-Powered Customer Experience Management Platform, Mitel CX, to Enhance Customer Engagement and Drive Efficiency
Are you looking to enhance your organization’s customer engagement processes and exceed the expectations of today’s consumers? Look no further than Mitel’s new AI-powered customer experience (CX) management platform, Mitel CX. This innovative platform is designed to help businesses drive employee efficiency, boost productivity, and deliver faster, customized service to customers.
In today’s digital era, consumers expect hyper-personalized, on-demand interactions with businesses. As a result, organizations worldwide are investing in communications technology to improve customer engagement touchpoints. According to recent research by Techaisle, AI and virtual assistants are key factors in selecting a provider, with organizations prioritizing comprehensive contact center capabilities.
Mitel CX takes customer engagement beyond the contact center by offering a holistic approach to customer interactions. The platform supports omnichannel communication, including voice, video, chat, and social, allowing businesses to engage with customers across any channel. By integrating seamlessly with Mitel’s unified communications solutions, Mitel CX extends customer engagement capabilities to all employees, improving collaboration between teams and enhancing first-contact resolution.
With the majority of enterprises preferring a hybrid cloud strategy for communications, Mitel CX offers flexibility with on-premises and cloud deployment options. The platform’s hybrid offering combines the simplicity of a Contact Center as a Service (CCaaS) solution with the operational control and reliability that organizations require. Additionally, Mitel’s Common Communications Framework ensures seamless interoperability and industry-leading security across the Mitel ecosystem.
AI and automation are essential for delivering a superior customer experience, and Mitel CX offers customizable workflow automation, GenAI Virtual Agents, intelligent analytics, agent empowerment tools, omnichannel engagement capabilities, flexible integrations, and experienced service teams to drive results. With Mitel’s ecosystem of AI technology partners, organizations can maximize the benefits of AI to improve operations and enhance customer interactions.
Mitel CX also presents an opportunity for Mitel customers and channel partners to tap into the platform’s robust capabilities. Customers on current Mitel contact center solutions can upgrade to Mitel CX while maintaining their UC platform of choice, enabling them to benefit from the new features. Channel partners who add Mitel CX to their portfolios will be well-positioned to support customers in evolving their CX environments and drive new revenue growth.
Overall, Mitel CX is set to revolutionize customer engagement processes and empower organizations to exceed customer expectations in the digital age. Stay tuned for the general availability of Mitel CX in late Q1 and follow Martech News for more updates on the latest innovations in customer experience management.
