8×8 Introduces Latest AI and Customer Engagement Features to Cloud CX Platform
The latest advancements in artificial intelligence and customer engagement features from 8×8 are set to revolutionize the way businesses interact with their customers and employees. With the introduction of AI-powered transcriptions for 8×8 Contact Center and improved call quality for Azure virtual desktops, 8×8 is paving the way for enhanced experiences and engagement across organizations.
Hunter Middleton, Chief Product Officer at 8×8, highlighted the key benefits of these new features, emphasizing the company’s commitment to delivering cutting-edge CX enhancements to its customers. By investing in AI-driven tools that bridge CX gaps and anticipate market demands, businesses can enhance engagement and achieve successful outcomes.
Some of the key feature releases include AI-powered language support with real-time accuracy, expanded language support for live web chats, text-to-speech capabilities in over 40 languages, and improved analytics for better efficiency and customer satisfaction. Additionally, the introduction of 8×8 Contact Center Video Elevation and Supervisor Workspace Availability will provide agents with enhanced capabilities and tools to improve contact center performance.
The integration between 8×8 Work and Azure Virtual Desktop will strengthen audio call quality, while Bulk Messaging Support will allow businesses to send SMS messages to multiple contacts simultaneously. Call Queue Management has also been upgraded with a new Public API for real-time and historical analytics data, enabling team leaders to quickly respond to support users.
Furthermore, the integration of Descope CIAM into 8×8 CPaaS will enhance security and fraud protections, while 8×8 Voice Bots automate payment reminders and debt negotiations, reducing manual labor costs and streamlining billing processes.
Overall, 8×8’s latest AI and customer engagement features are set to transform the way businesses interact with their customers and employees, providing them with the tools they need to enhance engagement, improve efficiency, and achieve successful outcomes.
