Capacity Acquires Lucy, Envision, and Linc, Secures $26 Million in Series D Funding
Are you ready for some exciting news in the world of AI-powered support automation platforms? Capacity, a leading player in the industry, has just announced some major developments that are sure to shake up the market.
First off, Capacity has made some strategic acquisitions, adding Lucy, Envision, and Linc to their roster of companies. These acquisitions bring a wealth of new technology and talent to Capacity, further solidifying their position as a top provider of AI-powered solutions for customer and employee experience.
Lucy, based in Minneapolis, is known for its AI-powered Answer Engine® that revolutionizes enterprise search and knowledge management. By integrating Lucy’s technology into their platform, Capacity aims to help organizations break down knowledge silos and improve employee efficiency.
Envision, located in Seattle, specializes in using AI and automation to enhance agent engagement and customer experience in contact centers. With Envision’s expertise, Capacity can now offer advanced coaching for contact center agents, ensuring optimal customer interactions whether automated or human-led.
Linc, based in Santa Clara, focuses on elevating chat experiences for retail and e-commerce brands. By combining Linc’s AI capabilities with their own, Capacity aims to create seamless customer experiences that drive brand loyalty and boost support efficiency.
But that’s not all – Capacity has also secured a whopping $26 million in Series D funding to fuel their growth and innovation. With this new capital, they plan to continue expanding their platform and pursuing their compound startup strategy.
To support their rapid growth, Capacity has expanded their leadership team, bringing on industry veterans like Karaline Venezia as Chief Revenue Officer and Tim Yeadon as Chief Operating Officer. With a team of over 180 members worldwide, Capacity is well-positioned for success in the competitive AI support automation market.
Overall, these recent developments mark an exciting time for Capacity and the AI support automation industry as a whole. With their innovative technology, strategic acquisitions, and strong leadership team, Capacity is poised to lead the way in revolutionizing customer and employee experiences.
To learn more about Capacity and how their AI-powered support automation platform can benefit your business, visit their website at Capacity.com. And stay tuned for more exciting news from Capacity as they continue to push the boundaries of AI technology in support automation.
