No Jitter Roll: Latest Updates in Enterprise Communication and Collaboration
Are you ready to dive into the latest news in the enterprise communication and collaboration spaces? This week’s No Jitter Roll has some exciting updates that you won’t want to miss!
First up, NICE Actimize has announced the release of Xceed AI agents, which are designed to combat fraud and financial crime using machine learning and financial crime intelligence. These AI agents can automate tasks like triage and high-risk case summarization, making fraud prevention more efficient and effective.
Amazon has also made waves with the release of Nova Sonic Voice Models, a new foundation model for unified speech understanding and generation. This model allows for more natural and engaging voice conversations in AI applications, with the ability to understand nuances like natural pauses and interruptions.
In the world of deals, Accenture has unveiled new Google Cloud and AI capabilities, expanding its agent solutions and customer experience modernization offerings. These new capabilities aim to enhance agentic AI scaling and interoperability, as well as streamline the migration of legacy contact systems to CCaaS.
Grammarly has expanded its Authorship feature to Microsoft Word and Google Docs, offering new analytics and insights into AI and external sources usage, pre-formatted citations, and plagiarism detection for Grammarly Pro users. This update will make writing and editing more efficient and effective for users across platforms.
The Allen Institute for AI (Ai2) has partnered with Google Cloud to make Ai2’s open AI models available in the Vertex AI Model Garden, providing easier access to these models for organizations in a secure environment. This partnership aims to accelerate open and trustworthy AI deployment for both private and public sector organizations.
Lastly, Humach has acquired Markets EQ, an AI-powered voice analytics provider for the financial services sector. This acquisition will add voice analytics capabilities to Humach’s AI Customer Experience Platform, enhancing the digital workforce of tomorrow.
In addition, Sigma’s State of BI 2025 Report highlights the challenges companies face in adopting Gen AI, with many lacking the foundational data infrastructure to support it. The report also reveals issues with data silos and a shortage of personnel skilled in AI use, pointing to the need for better data management and AI training in enterprises.
Stay tuned for more updates and insights in the world of enterprise communication and collaboration. Don’t miss out on the latest trends and innovations shaping the future of work!
