Teleperformance’s Strong 2024 Annual Results Showcase Resilience and Growth Amid CX Evolution

Teleperformance: Leading the Way in Digital Business Services

Teleperformance, a global leader in digital business services, recently announced its 2024 annual results, showcasing impressive performance in a rapidly evolving customer experience landscape. Despite concerns about AI disruption in the industry, Teleperformance has not only weathered the storm but also thrived by embracing technology and human expertise.

The company reported a revenue of EUR10.28 billion and a recurring EBITA margin of 15 percent, exceeding market expectations. This strong performance translated into a net free cash flow of EUR1.084 billion, highlighting Teleperformance’s commitment to sustainable growth and prudent financial management.

Market observers were pleasantly surprised by Teleperformance’s ability to navigate the challenges posed by AI disruption. Rather than viewing AI as a threat, the company has integrated it into its operations, leveraging technology to enhance customer experience and drive operational efficiencies. By investing up to EUR100 million in AI-related partnerships in 2025, Teleperformance is staying ahead of the curve and meeting evolving client demands.

The acquisition of Majorel in 2023 and ZP Better Together in 2025 further solidified Teleperformance’s position in the market. Despite these strategic moves, the company has maintained a moderate net debt-to-recurring EBITDA ratio of 1.9x, demonstrating its financial prudence and commitment to shareholder returns. The proposed dividend increase to EUR4.20 per share reflects management’s confidence in Teleperformance’s steady cash generation and balanced financial strategy.

Teleperformance’s specialized services segment, particularly LanguageLine Solutions, has also played a significant role in the company’s success. The growing demand for interpreting solutions in a technology-driven world has positioned Teleperformance as a key player in the language support market. The addition of ZP Better Together further underscores the company’s dedication to expanding its portfolio in specialized, high-value services.

Looking ahead, Teleperformance remains focused on deepening its technology capabilities while maintaining cost controls. By aligning human expertise with cutting-edge technology, the company is well-positioned to thrive in a market shaped by innovation and changing customer needs. As Teleperformance continues to lead the way in digital business services, it sets a compelling example for CX providers looking to adapt, evolve, and succeed in an AI-driven world.