No Jitter Roll: Product News Roundup in Enterprise Communication & Collaboration
Are you ready to dive into the latest updates in the world of enterprise communication and collaboration? This week’s No Jitter Roll has some exciting news to share, so let’s get started!
GoTo has introduced new AI-powered features for LogMeIn Resolve, their endpoint management solution. With Virtual Technician, Command Center, and Dynamic Insights, IT professionals can now streamline user inquiries and automate support operations. This innovative approach is set to revolutionize how businesses manage their IT infrastructure.
In partnership news, RingCentral and BT have launched Cloud Work RingCX, an AI-powered platform designed to transform business contact centers. This collaboration will bring cutting-edge technology to small and medium-sized businesses, enhancing customer service and communication capabilities.
Genesys and Mitel have joined forces to offer a new global strategic relationship. Mitel will market the Genesys Cloud platform to large enterprises as part of its managed services offering, expanding their reach and providing top-notch customer experience solutions.
Additionally, CallCabinet has partnered with 8×8 to deliver integrated compliance recording services. This collaboration will ensure that businesses can meet regulatory requirements while maintaining high-quality customer interactions.
CallTower and Corsica Technologies have also announced a strategic partnership to enhance unified communication capabilities. By integrating CallTower’s communication solutions into Corsica’s managed service portfolio, businesses can expect seamless and efficient communication tools.
On the security front, Menlo Security has acquired Votiro, a data and file security platform specializing in content disarm and reconstruction. This acquisition will bolster Menlo Security’s browser security suite, providing comprehensive workspace security solutions for businesses.
In Avaya news, the company will soon require a 200-agent seat minimum for its AXP cloud service. This change, effective June 30, 2025, aims to streamline operations and ensure optimal service delivery for customers.
Pegasystems recently conducted a survey revealing that customer service has worsened over the past decade. With long wait times and inefficient interactions cited as top pain points, businesses must prioritize improving customer service to retain and attract customers.
Lastly, EY’s study on global enterprises investing in Gen AI shows a growing trend in businesses adopting generative artificial intelligence. With CEOs playing a key role in decision-making, organizations are leveraging AI technologies to stay competitive and drive innovation.
Stay tuned for more updates on No Jitter, and don’t forget to register for Enterprise Connect 2025 to connect with industry peers and gain valuable insights for future success. Join us from March 17-20, 2025, for a transformative experience in the world of enterprise communication and collaboration. Learn more here.
That’s all for this week’s No Jitter Roll. Stay tuned for more exciting updates in the world of enterprise communication and collaboration!
