8×8, Inc. Announces Strong Customer Adoption and Usage of AI-Powered Platform for CX Driving Next Phase of Transformation
Are you looking to enhance your customer experience and drive sustainable growth for your business? Look no further than 8×8, Inc.’s innovative Platform for CX. This integrated platform combines Contact Center, Unified Communication, and CPaaS APIs to provide a seamless and impactful experience for both customers and teams.
According to recent data, the adoption of AI-powered customer experience solutions on the 8×8 Platform for CX has grown significantly, with an 84% year-over-year increase. Organizations are increasingly turning to AI to simplify complexity and fuel sustainable growth, empowering CX and IT leaders to transform interactions into seamless experiences that exceed customer expectations.
One of the key highlights of the 8×8 Platform for CX is the Intelligent Customer Assistant, which has seen a nearly 130% year-over-year increase in adoption for digital and voice self-service. The volume of AI interactions has also grown significantly, with a 370% year-over-year increase, showcasing the platform’s ability to enhance the customer journey across every touchpoint.
Several organizations have already experienced success with the 8×8 Platform for CX. From a global automobile manufacturer’s financial services subsidiary to a leading business travel management provider in the UK, businesses are leveraging the platform’s capabilities to improve customer satisfaction and drive growth.
Recent innovations in the 8×8 CX Cloud Platform include Effortless Secure Payments, Voice Intelligent Directory, and Enhanced Interaction Retrieval Widget, all designed to optimize key customer touchpoints and improve overall customer support.
If you’re ready to take your customer experience to the next level, consider the 8×8 Platform for CX. With its AI-powered solutions and seamless integration of contact center and communication APIs, you can empower your team to make smarter decisions, delight customers, and drive lasting business impact. Experience the new 8×8 brand and power your CX ambitions today.
