Oracle CX Applications Unveil Second Wave of GenAI Tools for CRM, Contact Center, Field Service, and Marketing

The latest wave of generative AI tools for Oracle CX applications is here, and it’s bringing a whole new level of efficiency and effectiveness to customer service, field service, sales, and marketing teams. With features like Assisted Answer Generation for contact center agents, Assisted Scheduling for Field Service, and GenAI content authoring tools for marketing and sales, Oracle is empowering its users to deliver exceptional customer experiences like never before.

One area where these new GenAI tools are making a big impact is in field service. By optimizing technician schedules, summarizing repair content, and connecting technicians with the resources they need to solve problems quickly, Oracle is helping field service-intensive companies save time and money. And it’s not just about AI – it’s about combining new technologies with existing workflow tools to create a seamless, efficient process.

For salespeople and marketers, Oracle’s GenAI tools are revolutionizing lead scoring, audience segmentation, and personalized engagements with customers. By ingesting unstructured data and delivering more precise results, these tools are helping teams work smarter, not harder. And with the ability to pull in both front-office and back-office data, users can create personalized engagements that drive real results.

Overall, Oracle’s commitment to customer-driven innovation is clear in these new GenAI tools. By listening to customer feedback and incorporating it into their product roadmap, Oracle is ensuring that their users have the tools they need to succeed. And with more features on the way, including lead scoring for marketing and sales, the future looks bright for Oracle CX applications users.

So whether you’re a contact center agent, field service technician, salesperson, or marketer, Oracle’s new GenAI tools have something to offer. With the power of AI at your fingertips, you can deliver exceptional customer experiences, optimize your workflows, and drive real results for your business. The future of CX is here, and it’s powered by Oracle.