GoTo Enhances CRM Integration with AI-Powered Capabilities
Are you tired of juggling multiple systems and workflows just to manage your customer relationships effectively? Well, GoTo has some exciting news for you! The IT management and work collaboration tools provider has recently revealed AI-powered integrations between GoTo Connect and major CRM platforms, making it easier than ever to streamline your customer interactions and improve overall customer experiences.
With integrations with leading CRM systems such as Salesforce, HubSpot, and many more, GoTo Connect is revolutionizing the way businesses manage their customer relationships. Olga Lagunova, Chief Product and Technology Officer at GoTo, highlighted the importance of these integrations in strengthening customer relationships and improving team collaboration.
The latest update to GoTo Connect’s integrations includes new AI capabilities that automatically locate and store AI-generated call summaries and transcriptions within customer contact records. This not only reduces workloads and saves time but also provides businesses with increased and faster access to customer information during conversations. With a full view of customer profiles and call integrations available through GoTo Connect, teams can achieve more in a shorter timeframe.
One of the key benefits of these integrations is the ability to eliminate siloed tools and provide agents with a more holistic view of customers from CRM data and ‘active conversations’. This helps to improve customer service efficiency and ensure a seamless customer experience.
In addition to the AI capabilities, GoTo Connect also offers features such as screen pop, contact syncing, click-to-call, call logs, messaging logs, and voicemail transcripts, all aimed at enhancing customer communications and streamlining workflows.
If you’re looking to take your customer experience to the next level, GoTo Connect has got you covered. The new integrations are now available to all GoTo Connect customers, so why wait? Start maximizing your customer interactions and improving team collaboration today with GoTo Connect’s AI-powered integrations. And don’t forget to check out GoTo Connect CX for even more tools to enhance your customer experience.
