Avaya Unveils Virtual Operations Manager Concept at Gitex Global, Transforming Customer Experience with AI
Are you ready to revolutionize your customer experience strategy? Avaya, a global leader in enterprise CX, is paving the way for a future where AI and human collaboration transform the way contact centers operate. At the recent Gitex Global event in Dubai, Avaya unveiled its Virtual Operations Manager concept, designed to enhance the role of human operations managers by leveraging AI to provide centralized insights and boost performance.
Imagine having a virtual contact center operations manager advising and acting on behalf of contact center leaders, analyzing vast amounts of data and taking actions to improve performance based on configurable parameters. This innovative concept, built on the Avaya Experience Platform (AXP), showcases the power of AI in unifying data across a connected business ecosystem and driving complex workforce orchestration.
Avaya’s chief product officer, Omar Javaid, emphasizes the importance of putting the power of AI into human hands to achieve unprecedented results. With Virtual Operations Manager, businesses can supercharge their growth without the need for a complete infrastructure overhaul. The seamless integration with complex applications, high security compliance, and scalability make this concept ideal for large-enterprise contact centers.
In addition to the Virtual Operations Manager, Avaya has introduced other enhancements to the AXP roadmap, including AI agent assist enhancements, unified customer journey improvements, and experience orchestration foundations. These milestones aim to deliver a more personalized and efficient customer experience by leveraging AI-driven orchestration and automation capabilities.
By focusing on voice and self-service use cases, Avaya is enabling customers with on-premise deployments to harness the power of the cloud for improved decision-making and enhanced customer and employee experiences. The unified customer journey improvements provide agents with a comprehensive view of consumer interactions, eliminating silos and disjointed experiences.
Avaya’s commitment to innovation without disruption ensures that businesses can embrace cutting-edge technologies without compromising their existing infrastructure. The future of customer experience orchestrated by AI is here, and Avaya is leading the way towards a more efficient and customer-centric approach to contact center management. Are you ready to join the revolution?
