Mitel Partners with Talkative to Integrate AI-Powered Capabilities into Contact Centre Solutions
In today’s fast-paced business world, customer service is more important than ever. With the rise of digital communication channels and the increasing complexity of customer queries, contact centres are facing new challenges in meeting customer expectations. Mitel, a leading provider of contact centre solutions, has recognized these challenges and has announced a partnership with Talkative to integrate new AI-powered capabilities into its contact centre offerings.
The collaboration between Mitel and Talkative aims to revolutionize the way contact centres operate by leveraging the power of AI technology. By integrating Talkative’s suite of AI-driven customer service tools, Mitel’s contact centre portfolio will now offer enhanced capabilities such as AI-enhanced live chat, virtual agents, social messaging, SMS, and video chat. These tools will enable organisations to interact with customers more effectively and efficiently, ultimately leading to improved customer satisfaction and loyalty.
Martin Bitzinger, Senior Vice President of Product Management at Mitel, highlighted the significance of this partnership, stating that AI has the potential to transform customer service but can be overwhelming to implement. With Talkative’s intuitive GenAI functionality now deeply integrated into Mitel’s contact centre solutions, businesses of all sizes can easily harness the power of AI to enhance customer interactions and improve agent performance.
Felix Winstone, Co-Founder and CEO of Talkative, emphasized the benefits of the partnership for businesses, noting that the integration of AI capabilities into Mitel’s omnichannel contact centre solutions will drive operational efficiency and customer loyalty. By providing tools that enhance customer interactions and streamline agent workflows, the partnership between Mitel and Talkative is set to redefine the way contact centres operate.
The integration of Talkative’s AI capabilities with Mitel’s contact centre solutions has already shown promising results for organisations like Healthspan. By implementing Talkative’s virtual agent with their Mitel contact centre platform, Healthspan was able to achieve a 90% AI resolution rate within just one month, leading to increased customer satisfaction and more efficient agent performance.
Overall, the partnership between Mitel and Talkative represents a significant step forward in the evolution of contact centre technology. By providing organisations with the tools they need to handle customer interactions more effectively, enhance operational efficiencies, and strengthen customer loyalty, this collaboration is set to shape the future of customer service.