8×8 Enhances Intelligent Customer Assistant with AI-Powered Voice Self-Service Integration
Are you looking for ways to enhance your customer service experience and streamline your workflows? Look no further than 8×8’s latest integration of AI-powered voice self-service capability to its Intelligent Customer Assistant. This new feature allows customers to quickly resolve issues across various industries, from healthcare appointments to retail purchases and IT problems.
According to 8×8, this new feature not only enhances operational efficiency but also increases first contact resolution and customer satisfaction. Sheila McGee-Smith, Founder and Principal Analyst at McGee-Smith Analytics, highlights how this solution can improve customer experiences by allowing virtual assistants to handle simple issues quickly, freeing up contact center agents for more complex interactions.
The key features of this voice self-service feature include streamlining workflows, adding customer context, rapid building and deployment, rich conversational insights, and ready-made integration options. These features ensure a seamless and personalized experience for customers, leading to increased engagement and satisfaction.
Hunter Middleton, Chief Product Officer at 8×8, emphasizes the importance of meeting customer expectations by providing enhanced support options. By adding voice support to the Intelligent Customer Assistant, organizations can engage with customers through highly personalized and readily available services.
The success of the Intelligent Customer Assistant is evident in the significant growth in self-service interactions, with over one million interactions already carried out on the platform. This conversational AI solution allows businesses to integrate virtual agents that can engage with customers in a human-like voice across multiple regions and languages.
Overall, the integration of AI-powered voice self-service capability to the 8×8 Intelligent Customer Assistant is a game-changer for businesses looking to improve their customer service experience. With features that streamline workflows, provide rich insights, and enhance customer interactions, this solution is a must-have for organizations looking to stay ahead in today’s competitive market.
