Exploring Contact Center AI with Industry Experts: A Beginner’s Discussion
Contact center AI is revolutionizing the way businesses interact with their customers, and in a recent video from CX Today, industry experts Anders Ruge and Martin Hill Wilson delve into the topic in a beginner-friendly discussion.
Anders Ruge, a Senior AI Solution Architect at Puzzel, and Martin Hill Wilson, the Founder of Brainfood Consulting, bring their wealth of knowledge and experience to the table as they explore the various use cases of AI in contact centers. From customer-facing bots to the evolution of bots over the past decade, they cover it all.
One of the highlights of the video is when Ruge demonstrates a contact center bot in action, showcasing just how simple it has become to deploy this technology. The demo brings to life the potential of AI in contact centers and how it can streamline processes and improve customer experiences.
If you’re interested in learning more about contact center AI and seeing the demo for yourself, be sure to check out the full video on Puzzel’s website. And for more engaging content like this, don’t forget to subscribe to CX Today’s YouTube channel.
Join the conversation on Twitter and LinkedIn to stay up to date with the latest trends and insights in the world of contact center AI. The future is here, and it’s powered by artificial intelligence.
