boost.ai Launches AI-powered CX Insights for Enhanced Customer Interaction Analysis and Improvement
Boost.ai, a global leader in conversational AI, has just announced the launch of AI-powered CX Insights, a game-changing trio of features that will revolutionize how enterprises analyze and improve customer interactions with virtual agents. This new tool provides automatic review of every customer conversation, actionable metrics, and detailed conversation insights, giving businesses unprecedented visibility into the quality of their customer experience.
Traditional methods of analyzing customer interactions, such as manual reviews and basic performance metrics, often fall short in providing a comprehensive view of customer interactions. Boost.ai’s AI-powered CX Insights address these challenges by automating the review process, categorizing conversation outcomes, and providing detailed visuals of CX metrics and trends.
“With AI-powered CX Insights, businesses can now have a deeper understanding of every customer interaction and make data-driven decisions to continuously improve the customer experience,” said Jerry Haywood, CEO of boost.ai. “This tool will empower enterprises in any industry to deliver a world-class experience to every customer, across every channel.”
The three key capabilities of AI-powered CX Insights include AI Review, Actionable Metrics, and Conversation Insights. These features leverage advanced algorithms and machine learning models to provide a holistic view of customer interactions and enable businesses to optimize their virtual agent performance over time.
Henry Iversen, Co-Founder and CCO of boost.ai, emphasized the importance of delivering a positive customer experience through virtual agents. “In the world of customer experience, every conversation matters. Our new features mark a significant shift in the industry towards a future where customer experience is entirely conversation-driven.”
AI-powered CX Insights will be available for boost.ai customers in early November. To see these new features in action and learn more about how they can transform your conversational review capabilities, check out the video link provided.
About boost.ai:
Boost.ai is a global leader in conversational AI optimized for scale. Their platform leverages generative AI and traditional CAI to deliver advanced voice and chat solutions to customers in regulated industries. Key customers include Santander Bank, MSU Federal Credit Union, and Aspire General Services.
In conclusion, AI-powered CX Insights from boost.ai are set to revolutionize how enterprises analyze and improve customer interactions with virtual agents. With automatic review, actionable metrics, and detailed conversation insights, businesses can now take their customer experience to the next level. Stay tuned for the official release of AI-powered CX Insights in early November and witness the future of conversational AI in action.
