Evolving Experiences With AI: CX Leaders Reveal the Path Ahead
AI is no longer just a buzzword in the world of customer experience – it is rapidly becoming a critical tool for forward-thinking organizations looking to stay ahead of the competition. The recent report from Genesys, “Customer experience in the age of AI,” highlights the growing importance of AI in shaping the customer journey and the impact it can have on businesses that embrace this technology.
According to the report, more than 80% of CX leaders believe that AI will be a clear differentiator for their organization in the future. This statistic alone speaks volumes about the transformative power of AI in the customer experience landscape. As AI continues to evolve and improve, businesses that fail to incorporate this technology into their customer interactions risk falling behind competitors, losing customers, and disengaging employees.
To delve deeper into the role of AI in customer and employee experiences, Genesys is hosting a webinar featuring Greg Thomas and Ginger Conlon from their thought leadership team. During the webinar, they will present key findings from the report and discuss what lies ahead for AI in the realm of customer experience.
Some of the webinar highlights include:
– How AI is delivering tangible value to CX leaders today
– Overcoming common challenges in AI implementation
– Future guidance on how to approach AI in both customer and employee experiences
If you want to stay ahead of the curve and learn more about how AI is shaping the future of customer experience, don’t miss this live one-hour event on Wednesday, October 16th at 11:00 am PT / 2:00 pm ET. Register now to attend the webinar “Evolving Experiences With AI: CX Leaders Reveal the Path Ahead” and gain valuable insights into the world of AI-driven customer interactions.
