Avaya to Showcase AI-Integrated Solutions at GITEX Global 2024 in Dubai
Are you ready for a game-changing event in the world of customer experience (CX)? This October, Avaya is gearing up to make a significant impact at GITEX Global 2024 in Dubai, where they will unveil a range of AI-integrated solutions that are set to revolutionize how businesses approach CX.
GITEX Global is an annual event that serves as a platform for Avaya to showcase their latest innovations, provide updates on leadership and product development, and give customers and partners a glimpse into what the future holds. This year, Avaya is promising to deliver faster, smarter, and more intuitive CX solutions that will take customer service to the next level.
In the past, Avaya has wowed audiences at GITEX with groundbreaking technologies such as the metaverse for customer interactions, a Customer Happiness Index on Blockchain, and a social platform for chatbots to learn. This year, they are set to introduce a new era of AI-enhanced customer service through live technology demonstrations that highlight the power of AI in orchestrating seamless customer journeys.
These AI-based tools, integrated within Avaya’s Experience Platform, will optimize operations around key CX components such as Unified Interactions, Enhanced Connectivity, and Orchestrated Workflows. This will empower organizations to innovate around their CX operations and seamlessly transition to the cloud at their desired pace.
Avaya will also be showcasing their solutions in collaboration with key technology partners like Sestek and Cognigy, demonstrating the depth of their CX partner ecosystem. Cameron Thomson, GVP – Europe, Middle East and Africa at Avaya, emphasized the importance of these advanced solutions in driving predictive analytics, personalized service delivery, and real-time customer journey adjustments.
In addition to the exciting product announcements, Avaya has recently undergone a leadership transition, with Patrick Dennis taking over as CEO from Alan Masarek. Masarek’s vision of “Innovation without disruption” has been a guiding principle for Avaya, focusing on strategic cloud transitions and advanced AI integration to enable large enterprises to innovate and meet evolving customer expectations.
As Avaya continues to push the boundaries of CX innovation, stay tuned for all the latest updates and executive interviews from GITEX Global 2024. This event is sure to be a game-changer in the world of customer experience, and Avaya is leading the charge with their cutting-edge solutions.
