Oracle Launches Over 50 Role-Based AI Agents in Fusion Cloud Applications Suite

In a groundbreaking move, Oracle has launched over 50 role-based AI agents in its Fusion Cloud Applications Suite. These AI agents are designed to help employees and managers automate business processes and complete tasks more efficiently. The announcement was made at Oracle’s CloudWorld 2024 conference in Las Vegas, where executives highlighted the capabilities of these new AI agents across different functions within enterprises.

For example, in Oracle Fusion Cloud Human Capital Management, AI agents can assist with shift scheduling, hiring, and benefits management. In Oracle Fusion Cloud Supply Chain with Manufacturing, AI agents provide insights and recommendations for handling order requests and maintenance of assets. In Oracle Fusion Cloud Customer Experience, AI agents automate workflows, approvals, and communications to sales representatives.

The introduction of these AI agents marks the next stage of generative AI, where technology is evolving from chatbots to performing tasks autonomously. Analysts believe that these AI agents will revolutionize business processes by automating routine tasks and providing personalized recommendations. This shift from ideation to implementation in the generative AI market is a significant development for enterprise software applications.

Oracle is not the only vendor incorporating AI agents into its business applications. ServiceNow, a SaaS vendor, recently announced plans to integrate agentic workflows in its platform. The ServiceNow AI Agents will be available in November 2024 and will focus on Customer Service Management and IT Service Management.

One key question surrounding AI agents is whether they can multitask and navigate across multiple applications. The ability for AI agents to perform multiple tasks and interact seamlessly with various applications could lead to a new software user interface where users communicate with AI agents to complete tasks efficiently.

Overall, the introduction of AI agents in Oracle’s Fusion Cloud Applications Suite and other AI features across different applications demonstrate the growing importance of AI in streamlining business processes and enhancing user experiences. As technology continues to evolve, AI agents are poised to play a crucial role in driving efficiency and innovation in the enterprise software space.