GSA Prepares for Applied AI Challenge Focused on Improving Customer Experience – MeriTalk

GSA Launches Applied AI Challenge to Improve Citizen Service Delivery

The General Service Administration’s (GSA) Artificial Intelligence Center of Excellence (AI CoE) has launched an Applied AI Challenge that aims to revolutionize citizen service delivery through innovative AI technologies. The challenge, which offers four prizes of $12,500 each and the potential for acquisition of services from the Federal government, seeks to find solutions in natural language processing engines, unified platforms, computer vision engines, and general AI functions.

The challenge, initially launched on April 18, has extended its application deadline to May 27 to encourage broader participation from the AI community and industry. Ron Williams, the program lead for the Applied AI Challenge, highlighted the opportunity for American startups, industry, and nonprofits to showcase their AI technologies to the Federal government.

With a focus on improving service delivery to the American people, GSA is looking for AI solutions that can enhance Federal civilian agency missions in areas such as climate and environment, pandemic preparedness, infrastructure, and equity. The challenge emphasizes the importance of AI alignment and people-centered values in developing innovative technologies.

Williams, who serves as the director of Cloud Adoption and Infrastructure Optimization for GSA’s IT Modernization Centers of Excellence, emphasized the significance of leveraging AI tools to identify gaps in service delivery and enhance the overall experience for citizens. The challenge aims to foster a culture of innovation within the Federal AI community and connect with industry and nonprofit organizations to learn from their expertise in the AI space.

The deadline for white paper submissions has been extended to May 27, with finalists expected to be notified by June 20. Finalists will have the opportunity to present their prototypes at GSA’s Applied AI Challenge Industry Day on June 30, with the potential for acquisition opportunities from Federal agencies.

Williams encourages companies to participate in the challenge not only for the chance to win prize money but also for the opportunity to showcase their AI products to Federal agencies. The challenge serves as a platform for companies to demonstrate how their technologies can be utilized for public service and contribute to the advancement of citizen services.

Overall, the Applied AI Challenge represents a unique opportunity for innovators in the AI space to collaborate with the Federal government and drive impactful solutions that benefit the American public. By harnessing the power of AI technologies, GSA aims to enhance service delivery, improve customer experience, and align with the broader mission of advancing citizen services in the digital age.

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