Maximize the Value of AI Investments: Implementing Governance Frameworks and Best Practices for Customer Experience Success

summarize, AI governance is crucial for organizations looking to integrate AI into their business operations, especially in customer service and contact center settings. By establishing a clear AI strategy, creating an AI governance committee, developing comprehensive AI policies, implementing rigorous quality checks, training employees and stakeholders, and fostering a culture of continuous improvement, businesses can maximize the value of their AI investments while enhancing customer and employee experiences. With a proactive, adaptive, and reactive governance framework in place, organizations can navigate the complexities of AI integration and drive innovation and efficiency in their operations.