Amelia Partners with Resorts World Las Vegas to Enhance Digital CX with AI
Are you ready to experience the future of hospitality at Resorts World Las Vegas? The iconic resort on the Las Vegas Strip has just announced an extended partnership with Amelia to enhance its digital customer experience offerings with cutting-edge AI technology.
Amelia, known for its innovative AI solutions, will be equipping the resort’s digital concierge, RED, with advanced generative AI capabilities through the Amelia Answers knowledge AI platform. This collaboration aims to solidify Resorts World Las Vegas’ position as the most technologically advanced destination on the Las Vegas Strip.
Shannon McCallum, Vice President of Hotel Operations at Resorts World Las Vegas, highlighted how these tech advancements will elevate the resort’s ability to deliver superior customer experiences. By leveraging Large Language Models (LLMs) and Generative AI, the resort aims to enhance the capabilities of RED and provide an unparalleled guest experience.
This partnership is not new, as Amelia was originally responsible for implementing an AI agent into the resort’s guest experience infrastructure and launching the RED platform. The success of the resort’s digital concierge program, powered by Amelia’s Conversational AI platform, paved the way for this extended collaboration.
Lanham Napier, President and Chairman of Amelia, commended Resorts World Las Vegas for their vision and ambition in embracing AI technology. The partnership between the two companies has been ongoing for over four years, with Amelia playing a crucial role in helping the resort stay at the forefront of AI in the hospitality industry.
In addition to this exciting partnership, Amelia was recently recognized as a leader in The Forrester Wave: Conversational AI For Customer Service 2024 report. The platform’s rapid AI innovation, strategic roadmap, and use of LLMs and GenAI were praised by Forrester, solidifying Amelia’s reputation as a top player in the customer service and experience tech space.
With Amelia’s AI solutions enhancing the guest experience at Resorts World Las Vegas, visitors can expect a seamless and personalized stay at one of the most technologically advanced destinations on the Las Vegas Strip. Stay tuned for more exciting updates from Amelia as they continue to revolutionize the customer service industry with their innovative AI technology.
