Dialpad and Zendesk Launch GPT-Powered Innovations in CX Technology
The world of customer experience (CX) technology is constantly evolving, with new innovations and advancements being introduced regularly. Recently, Dialpad and Zendesk have made waves in the industry by launching GPT-powered solutions that promise to revolutionize the way businesses interact with their customers.
Dialpad, known for its in-house AI development, has decided to partner with large language models (LLMs) to enhance its Ai-Powered Customer Intelligence Platform. The company plans to release 12 generative AI features in the next 12 months, combining its original AI models with LLMs and proprietary datasets. This move showcases Dialpad’s commitment to staying at the forefront of CX technology and providing industry-first capabilities to its customers.
Among the new features introduced by Dialpad are tools like “Ai Recap,” which automatically generates summaries of voice conversations, and “AI Scorecards,” which monitors agent performance in real-time. These features, along with others like “Coaching Hub” and “Ai Playbooks,” aim to improve customer interactions and drive better outcomes for businesses.
On the other hand, Zendesk has collaborated with OpenAI to launch three generative AI-driven solutions that focus on resolving customer service cases efficiently. These solutions leverage decades of CX data and industry-specific insights collected by Zendesk, paired with OpenAI’s LLMs to provide innovative tools for agents.
The release of these new features by Dialpad and Zendesk highlights the growing importance of generative AI in the CX industry. By harnessing the power of AI models and language processing technologies, these companies are paving the way for more personalized and efficient customer interactions.
As more CX vendors explore the possibilities of generative AI, we can expect to see a wave of similar innovations in the coming months. The collaboration between tech providers and AI experts will continue to drive advancements in customer experience technology, ultimately benefiting businesses and customers alike.
Stay tuned for more updates on the latest CX tech developments and how generative AI is shaping the future of customer interactions. Exciting times lie ahead as we witness the transformation of customer experience through innovative technologies like GPT-powered solutions.
