Glance Releases 2024 Guided CX Trends Report: AI, Humans, and Customer Experience
In today’s fast-paced digital world, customer experience (CX) has become a crucial differentiator for businesses looking to stand out from the competition. With the release of its 2024 Guided CX trends report, Glance is providing valuable insights and guidance for enterprises striving for CX excellence in the coming year.
The report, titled “AI, Humans, and Customer Experience: 2024 Trends in Guided CX,” explores the intersection of artificial intelligence (AI) and human guidance in customer interactions. One of the key findings of the report is the increasing demand for human-guided experiences, despite the rise of digital channels. This highlights the importance of personal, human support in navigating complex or critical situations.
Glance CEO Tom Martin emphasizes the importance of finding the right balance between AI and human interaction in delivering exceptional customer experiences. While AI has made significant advancements in omnichannel CX, the report dives into real-world data and case studies to uncover its true impact and help businesses navigate this delicate balance.
Enterprises, digital transformation leaders, and CX enthusiasts are invited to explore the full report to gain insights and stay ahead of the curve in delivering exceptional customer experiences in 2024 and beyond. By leveraging Glance’s Guided CX software, businesses can drive positive CX outcomes through personal, human-to-human connections right inside their website or app.
With built-in integrations that seamlessly fit into sophisticated CRM and CCaaS systems, Glance empowers leading brands to increase customer satisfaction, ensure brand loyalty, and create new revenue opportunities through Guided CX. To discover the power of Glance Guided CX and access the complete report, visit glance.cx.
For media inquiries or more information, please contact Nadine Long, Director of Brand & Performance Marketing at Glance, at [email protected]
Stay ahead of the curve and deliver exceptional customer experiences in 2024 with insights from Glance’s latest Guided CX trends report. Access the complete report here and unlock the potential of human-guided experiences in the digital age.
