Cisco Announces Availability of New Webex Solutions and Features from WebexOne Event
Cisco has recently announced the release of several new solutions and features at WebexOne, with many of them now available or soon to be available in beta. These updates aim to enhance customer experience, reduce agent workloads, and improve overall productivity for users.
One of the key features that will soon be available in beta is the Webex Contact Center with AI Assistant. This feature includes capabilities such as ending customer repetition and waiting, automatic customer satisfaction scores, and agent burnout detection. These enhancements will help businesses provide a more personalized and efficient customer experience.
Additionally, the Webex Customer Experience Essentials, Webex Connect, Webex Suite, Webex Go, Sovereign Controls, and Webex Control Hub have all received updates and new features. These updates range from AI-powered Meeting Summaries and Vidcast Summaries to HD Voice technology that eliminates background noise for all Webex Suite and Calling customers.
The integration of ThousandEyes and Meraki into Webex Control Hub also provides IT teams with enhanced visibility and support for hybrid work setups. Furthermore, the Sovereign Controls feature allows companies to utilize cloud and collaboration innovations while storing encryption keys with European partners.
Customer reactions to these new features have been positive, with Sebastian Leuser, a Solution Architect at Deutsche Telekom, praising the Space Summaries feature for providing a quick overview of discussions within a Webex space. This feature allows users to focus on important conversations and stay informed without having to read through every message.
Despite job cuts affecting Cisco Collaboration and Webex last year, the continued investment in communication and contact center platforms demonstrates Cisco’s commitment to improving user experience and productivity. With these new updates and features, Cisco is aiming to provide users with a seamless and efficient collaboration experience.
Overall, the announcements made at WebexOne showcase Cisco’s dedication to innovation and improving customer experiences through AI-powered solutions and enhanced features. Stay tuned for more updates and enhancements as Cisco continues to evolve its collaboration platform.
