NICE Enlighten AI Reaches Milestone of Augmenting and Automating Over 100 Million Customer Interactions per Month
In today’s fast-paced business world, organizations are constantly seeking ways to enhance their customer experience and streamline their operations. One tool that has been making waves in the industry is NICE Enlighten, NICE’s AI purpose-built for CX. This innovative technology is helping organizations of all sizes across various industries optimize, automate, and augment both consumer and employee experiences.
Recently, NICE announced a significant milestone – NICE Enlighten has reached the impressive feat of augmenting and automating over 100 million customer interactions per month. This milestone underscores the growing demand for AI-powered CX solutions and highlights the pivotal role that NICE Enlighten plays in redefining how businesses engage with their customers.
Since its launch in 2020, NICE Enlighten has been at the forefront of innovation in the CX industry. Trained on decades of CX data and operationalized across a comprehensive suite of products, NICE Enlighten utilizes advanced machine learning, natural language processing, and generative AI to optimize and personalize interactions in real-time across digital and voice channels. By combining NICE Enlighten with NICE’s CXone platform, organizations can leverage their data to drive better outcomes for consumers, employees, and the bottom line.
Barry Cooper, President of the CX Division at NICE, emphasized the value that NICE Enlighten brings to the market, stating, “This historic milestone demonstrates that our CX AI innovation is delivering immense value in the market. Our industry-leading NICE Enlighten drives AI-powered CX at scale to meet current enterprise needs.”
One organization that has seen the benefits of NICE Enlighten firsthand is Open Network Exchange (ONE), a full-service solution provider in the travel industry. Alexandria Doucet from ONE shared, “NICE Enlighten AI has totally changed the way our company operates—for the best. We’re able to measure how we’re treating our guests while still focusing on sales and driving revenue.”
As the CEO and Founder of Aragon Research, Jim Lundy, pointed out, not all AI offerings are created equal. It is crucial for CX organizations to consider purpose-built AI for customer experience to differentiate themselves in the AI era and future-proof their operations for continued success.
With NICE’s commitment to creating extraordinary customer experiences and its world-class CXone platform, organizations can transform and elevate every customer interaction. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to drive success in their customer experience initiatives.
In conclusion, NICE Enlighten is revolutionizing the way organizations engage with their customers and employees, driving efficiency, satisfaction, and success in today’s competitive business landscape. With its advanced AI capabilities and seamless integration with the CXone platform, NICE Enlighten is helping organizations deliver next-generation CX and achieve their business goals.
