Innovative CX Solutions for the Hospitality Industry: A Conversation with Sheshgiri Kamath, CEO and Co-founder of Kapture CX
Are you in the hospitality industry and looking to enhance your customer experience? Look no further than Sheshgiri Kamath, the CEO and co-founder of Kapture CX. With a background in diverse industries, including travel brands like Via.com, Kamath understands the unique expectations of travel and hospitality customers compared to other industries.
In a recent interview, Kamath shared his insights on the importance of hyper-personalized customer experiences in the hospitality industry. He emphasized the need for vertical AI solutions tailored specifically for the hospitality sector, rather than generic solutions that may not meet the industry’s unique needs.
Kamath highlighted the significance of customer experience throughout the entire guest journey, from booking to post-stay interactions. He stressed the importance of tools like ‘Kapture Insight’ to measure Net Promoters Score (NPS) and ensure flawless customer experiences.
With over 1000 enterprise customers across 18 countries, Kapture CX has established itself as a leader in customer experience solutions for various industries. Kamath believes that the hotel industry must adapt to the digital-first nature of modern business and prioritize customer experience to retain customer loyalty.
By focusing on vertical AI solutions and leveraging travel-specific responses, Kapture CX is revolutionizing customer experience in the hospitality sector. The company’s deep integrations with major GDSs and booking engines have been well-received by industry customers, leading to continued growth and success.
As the travel and hospitality industry rebounds from the impact of the COVID-19 pandemic, Kamath sees a bright future ahead. Branded players are increasingly recognizing the value of ‘digital first’ experiences powered by Generative AI, which not only enhances customer engagement but also improves operational efficiencies.
With leading hotels, airline companies, and travel agencies as customers, Kapture CX is poised for further growth and expansion in the hospitality sector. Kamath’s focus on customer experience as the key differentiator sets Kapture CX apart as a leader in the industry.
If you’re looking to elevate your customer experience in the hospitality sector, consider partnering with Kapture CX and harnessing the power of vertical AI solutions tailored specifically for your industry needs. With a proven track record of success and a deep understanding of the hospitality sector, Kapture CX is the partner you need to deliver exceptional customer experiences and drive business growth.
