The AI Customer Digest

Oracle CX Applications Unveil Second Wave of GenAI Tools for CRM, Contact Center, Field Service, and Marketing The latest wave of generative AI tools...

Study by Yellow.ai Reveals Increasing Trust in AI-Driven Automation Among Customer...

August 23, 2024

Yellow.ai introduces Analyze to enhance customer experience automation through advanced conversational...

August 13, 2024

Which AI is Better for Customer Experience: Conversational AI or Generative...

December 11, 2024

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Industry News

Oracle Enhances Service & Sales Teams with Advanced AI Features

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AI-driven customer service enhances customer satisfaction

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Future of AI and customer success showcased at Microsoft Ignite

CX and AI

Emerging Trends, Strategies, and Use Cases of Copilots and Virtual Assistants

An Interview with Deon Nicholas, Co-Founder and President of an AI-Based...

NVIDIA Unveils New AI Innovations and Teases Future Developments

The Changing Role of Artificial Intelligence in Contact Centers

Oracle Introduces AI-Driven Sales Tools for Enhanced Customer Interactions: Learn More...

Top 7 Strategies for Implementing AI in Contact Centers by 2025

Reality Check: The Truth About Contact Center AI

The Evolution of Contact Center AI: A Look Back and Ahead

Forecasting the CX Landscape: Outlook and Predictions for 2023

Top 5 Tips for Successfully Implementing a Contact Center GenAI Agent...

New

Oracle broadens the use of generative AI in its CX applications

Study by Yellow.ai Reveals Increasing Trust in AI-Driven Automation Among Customer...

Yellow.ai introduces Analyze to enhance customer experience automation through advanced conversational...

Which AI is Better for Customer Experience: Conversational AI or Generative...

HOT NEWS

Oracle Enhances Service & Sales Teams with Advanced AI Features

AI-driven customer service enhances customer satisfaction

Future of AI and customer success showcased at Microsoft Ignite

AI in Financial Services: Transforming Customer Experience and Risk Management

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AI Has the Potential to Transform Productivity and Culture – Let’s...

GenAI Kapture CX Unveils Agentic EX to Transform Employee Experience in...

Integrating AI into Your Customer Experience Technology Stack

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