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The AI Customer Digest

The AI Customer Digest
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Technology and Tools

Retailers are implementing AI to enhance customer experience

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Challenges and Solutions

The Customer Support Dilemma: Comparing AI Chatbots and Human Agents

The AI Customer Digest - 0
Technology and Tools

The Impact of AI on the BPO Industry and Contact Centers

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Industry News

Ikea’s Approach to AI Governance

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Best Strategies

Is it a Strategic Disruption or a Genuine Takeover?

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Industry News

Five9 Partners with Agentforce to Introduce Industry-Specific AI Agents to CCaaS

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CX and AI

RingCentral Introduces AI Receptionist, Joins Agentic AI Market

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CX and AI

Introducing AI Features and a Variety of Customer Experience Deals from...

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Technology and Tools

Businesses encouraged to utilize Generative AI to improve customer interaction

The AI Customer Digest - 0
Best Strategies

How to Develop a Successful AI Strategy for Your Business in...

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Challenges and Solutions

76% of Contact Centers Use Chatbots to Assist with Operations and...

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Exploring the State of Chatbots in Contact Centers: Insights from Botco.ai Study In the wake of the COVID-19 pandemic, contact centers had to quickly adapt...

The Role of AI-Infused CRM in Shifting Organizations from Reactive to...

Less than half of organizations utilize MFA for fraud protection

The Impact of AI Adoption in Customer Experience on Revenue Growth:...

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