Revolutionizing Customer Experience: A Conversation with Gaurav Passi, CEO of Zingly.ai

Welcome to No Jitter’s Conversations in Collaboration, where we dive deep into the world of enterprise communications technologies. In this edition, we had the pleasure of speaking with Gaurav Passi, CEO and co-founder of Zingly.ai, a company that is revolutionizing the customer experience landscape.

Passi brings a wealth of experience from his time at Avaya Inc., Five9, and Amdocs, and he shared with us his insights on the current state of the customer experience space. He highlighted the need for disruptive innovation in the industry, stating that startups should only be born if they can truly bring about change.

Zingly.ai sits at the intersection of systems of engagement, systems of record, and systems of action in the CX landscape. Passi explained how the traditional contact center model is facing challenges in the digital age, with customers increasingly turning to self-service options online. This shift has led to a disconnect between the real-time world of contact centers and the historical data stored in CRM systems.

Zingly.ai aims to bridge this gap by providing a seamless, AI-powered customer experience platform called Zingly Rooms. This platform allows customers to interact with brands across multiple channels, from websites to phone calls, in a persistent and personalized virtual space. The AI technology behind Zingly Rooms can understand customer sentiment, escalate to human agents when needed, and even identify cross-selling opportunities.

One of the key innovations of Zingly.ai is its focus on turning contact centers from cost centers into revenue centers. By leveraging AI to automate low-value interactions and identify sales opportunities, Zingly.ai helps companies increase customer satisfaction, drive revenue growth, and improve overall business outcomes.

In a world where customer expectations are constantly evolving, Zingly.ai is leading the charge in redefining the customer experience. With its cutting-edge technology and customer-centric approach, Zingly.ai is poised to revolutionize the way companies engage with their customers and drive business success.