Recent Tech News Highlights: AI-Powered Releases, Share Price Plunges, and Missing Millions at Dubber

Last week was a rollercoaster ride in the tech world, with major AI-powered releases from Talkdesk and Salesforce, along with some shocking news from Dubber. Let’s dive into the highlights of the past seven days.

Talkdesk introduced its new Autopilot, a virtual agent tailored specifically for banking and retail users. This industry-specific tool utilizes generative AI, prebuilt flows, and conversations to enhance customer interactions without the need for human agents. Talkdesk believes that Autopilot can significantly improve contact center efficiency and boost revenue opportunities.

On the other hand, Salesforce launched Einstein 1 Studio, providing admins and developers with customizable AI tools to embed across all Salesforce apps and workflows. The highlight of this release is the Einstein Copilot, a virtual assistant integrated directly into Salesforce’s CRM applications. This move aims to help businesses unlock the power of AI and deliver personalized customer experiences.

In contrast, Teleperformance faced a significant setback as its shares plummeted to a seven-year low, sparking concerns about AI replacing human agents in customer service. The French company reassured investors that it is already leveraging AI in its operations and remains committed to delivering exceptional customer service.

Meanwhile, Dubber CEO Steve McGovern found himself in a challenging situation after the discovery of $26.6 million missing from the company’s accounts. This financial anomaly led to McGovern’s suspension pending further investigation, highlighting the importance of financial transparency and accountability in business operations.

Overall, last week’s tech news showcased the rapid advancements and challenges in the AI-driven industry. Stay tuned for more updates and insights into the evolving tech landscape.