Exploring the Future of Contact Center AI with Five9’s Steve Blood: Challenges and Opportunities in 2024

Are you curious about the future of contact center AI? Look no further than CX Today’s latest interview with Steve Blood, VP of Market Intelligence and Evangelism at Five9. In this engaging discussion, Charlie Mitchell and Steve dive into the challenges and opportunities that contact center AI will bring in 2024.

As we reflect on the year ahead, it’s important to consider what has caused the challenges facing contact centers and what lessons can be learned from them. Steve shares valuable insights on how the best-performing brands in contact center AI are navigating these challenges and what sets them apart.

If you want to delve deeper into the topic, be sure to check out the referenced Five9 survey and Steve’s insightful blog post for more in-depth analysis. And if you enjoyed this content, don’t forget to subscribe to CX Today’s YouTube channel for more thought-provoking discussions.

Join the conversation on Twitter and LinkedIn to share your thoughts and insights on the future of contact center AI. Let’s explore the possibilities together and stay ahead of the curve in 2024.