Exploring Cognigy’s AI Investments: A Conversation with CEO Philip Heltewig
Are you curious about the latest advancements in AI technology and how it’s shaping the future of customer experience? Look no further than CX Today’s recent interview with Cognigy CEO Philip Heltewig.
In this engaging video discussion, Susie Harrison dives deep into Cognigy’s plans for AI investments, including the details of their recent Series C funding round and what it means for the company’s growth and development. Heltewig shares insights into Cognigy’s strategies for investment, focusing on research and development as well as expanding their features to better serve their customers.
One of the key highlights of the conversation is how AI is revolutionizing interactions in the contact center, making customer service more efficient and personalized than ever before. Heltewig also touches on the emerging trends in generative AI within the contact center space, offering a glimpse into the future of customer engagement.
If you’re eager to learn more about the intersection of AI and customer experience, this video is a must-watch. And don’t forget to subscribe to CX Today’s YouTube channel for more insightful interviews and discussions. Join the conversation on Twitter and LinkedIn to stay updated on the latest news and trends in the industry.
Watch the full video here and stay ahead of the curve in the world of AI-powered customer experience.
