Vietnam Start-up Filum AI Secures Major Investment from Vin Ventures to Expand Southeast Asian Market with AI-Based Customer Experience Management Platform

The Vietnamese start-up scene is buzzing with excitement as Filum AI, an AI-based customer experience management platform, secures a major investment from Vin Ventures, a subsidiary of Vietnam’s largest conglomerate, Vin Group. This investment is set to propel Filum AI into the Southeast Asian market with innovative technologies that are set to revolutionize the customer experience landscape.

Filum AI, founded in 2020 by AI and digital experts from Silicon Valley and Vietnam, is at the forefront of providing cutting-edge solutions that enhance customer experiences through AI technology. With a focus on automation, customized customer response technologies, and AI-based interactions, Filum AI has quickly gained traction among large companies in retail, finance, and services.

The recent investment from Vin Ventures, along with strategic investors such as NexTrans, MOG founder Tian Dong, and Got It founder Heung Chan, highlights the potential that Filum AI holds in the rapidly growing AI market in Vietnam. With Vin Ventures backing the company, Filum AI is poised to expand its influence beyond Vietnam and into the Southeast Asian region.

Tsuan Van Vien, CEO of Filum AI, is a serial entrepreneur with a successful track record in the Vietnamese tech industry. With plans to upgrade its AI agent technology by 2025, Filum AI aims to increase operational efficiency, personalize customer experiences, and maximize cost savings for its clients. The company’s focus on leveraging AI as a strategic element for sustainable growth sets it apart in the competitive CXM market.

Kim Dae-hyun, partner of The Ventures, a leading corporate investment company, recognizes the potential of Filum AI in the Southeast Asian market. With its differentiated technology and strong partnerships with global IT companies such as Google, PLC, and Zalo, Filum AI is well-positioned to accelerate growth and lead the way in AI-based customer experience solutions.

Selected as the best AI startup in Southeast Asia by Google for Startups Accelerator, Filum AI is already making waves in the industry. Working with top companies such as Hwangha Mobile, Audi, Hafele, Beauty Box, and The Face Shop, Filum AI is setting the stage for a successful expansion into the Southeast Asian market.

As Vietnam emerges as a hub for AI technology and digital transformation, companies like Filum AI are paving the way for innovation and growth. With a strong investor backing and a focus on cutting-edge technologies, Filum AI is set to revolutionize the customer experience landscape in Southeast Asia and beyond. Stay tuned for more exciting developments from this dynamic start-up!