RingCentral, Inc. and Verint® Announce Strategic Partnership for Enhanced Customer Experience Solutions
The partnership between RingCentral, Inc. and Verint® is set to revolutionize the customer experience landscape. In a recent announcement, the two industry leaders revealed their strategic collaboration to provide RingCX customers access to best-in-class workforce engagement management (WEM) and CX automation solutions.
This partnership signifies a significant step towards enhancing employee productivity and improving customer experiences for companies of all sizes. By integrating Verint’s leading WEM and CX automation solutions with RingCentral’s native AI capabilities, RingCX customers will have more choices to drive competitive advantage and operational efficiency.
Vlad Shmunis, founder, chairman, and CEO of RingCentral, expressed his excitement about the partnership, stating that it will deliver a complete customer experience platform for mid and enterprise segments. The integration with Verint’s solutions will equip RingCX customers with industry-leading tools to enhance support, increase productivity, and reduce costs.
Dan Bodner, CEO of Verint, highlighted the benefits of the partnership, emphasizing the opportunity for RingCentral’s customers to leverage Verint’s market-leading CX automation and WEM solutions. The seamless integration will enable customers to address a broad range of sophisticated contact center use cases, ultimately driving AI business outcomes.
Key capabilities for RingCX customers will include workforce engagement management, AI automation, intelligent virtual agents, and knowledge management. These tools will streamline customer interactions, automate routine tasks, and provide agents with the necessary resources to assist customers effectively.
Industry experts are optimistic about the partnership, with Sheila McGee-Smith, President & Principal Analyst at McGee-Smith Analytics, LLC, noting the potential for AI-enhanced applications to transform CX operations. As we head into 2025, companies are ready to embrace the benefits of AI, and the collaboration between RingCentral and Verint will offer a powerful new option for RingCX customers.
Overall, the partnership between RingCentral and Verint represents a significant advancement in the customer experience space. By combining their expertise and solutions, they are poised to deliver cutting-edge AI-powered tools that will drive business growth and success. Stay tuned for more updates on this exciting collaboration.
