Zendesk Appoints Mitch Young as Asia Pacific Leader, Driving Growth in the Region
Zendesk, a leading customer experience software company, has made a significant move in the Asia Pacific region with the appointment of Mitch Young as the new regional leader. With his extensive experience in the technology industry and customer experience specialization, Young is set to drive Zendesk’s growth in key markets such as Australia, India, Japan, and Singapore.
Having previously held leadership roles at IBM and ServiceNow, Young brings a wealth of knowledge and expertise to Zendesk. His experience living and working in various countries across Asia Pacific has equipped him with a deep understanding of the region’s markets and business landscape. This positions him well to lead Zendesk’s efforts in one of the company’s fastest-growing regions.
In a statement regarding his new role, Young expressed his excitement about the opportunities that lie ahead for Zendesk in Asia Pacific. With the company offering a comprehensive suite of AI-powered customer experience solutions, Young sees great potential for growth and success in the region. He is eager to work with the team to support businesses in seizing the opportunities presented by the rapidly expanding global economy.
Zendesk’s recent CX Trends report highlighted the importance of AI in delivering exceptional customer service in Asia Pacific. CX leaders who embrace AI are significantly more likely to see high returns on investment, while consumers in the region increasingly expect personalized service powered by AI. Young emphasized the role of AI in driving efficiencies and productivity gains for businesses, noting that agents in Asia Pacific see the value of AI as a valuable tool in enhancing their performance.
As Zendesk continues to innovate and expand its presence in Asia Pacific, Mitch Young’s appointment signals a new chapter of growth and success for the company in the region. With his leadership and expertise, Zendesk is well-positioned to support businesses in delivering exceptional customer experiences and driving growth in the dynamic and competitive APAC market.
