Avaya Introduces New Bundles for On-Premise Experience Platform Customers
Avaya, a leading provider of communication solutions, has recently announced the release of two new bundles for its on-premise Avaya Experience Platform (AXP) customers. These bundles are designed to provide customers with new AI and public cloud capabilities while allowing them to maintain their core contact center platforms on-premise.
In line with its “innovation without disruption” strategy, Avaya is offering customers the flexibility to choose the best-fit bundle and seamlessly integrate it with their existing infrastructure. The first package, AXP Essentials, serves as a starting point for Avaya customers to enhance their existing capabilities with features such as noise removal, real-time transcription, and agent-assist capabilities. Additionally, the bundle includes a unified desktop, advanced workflow integrations, and connectors to popular CRM systems like Salesforce, ServiceNow, and Microsoft Dynamics.
The second bundle, AXP Advanced, builds upon the offerings of AXP Essentials by providing additional digital channels and an omnichannel experience. AXP Essentials is priced at USD 119 per user per month, while AXP Advanced costs USD 169 per user per month.
Avaya’s Chief Product Officer, Omar Javaid, emphasized the value of these new solution packages in unlocking innovation for AXP On-Prem customers without disrupting their existing operations. The bundles are designed to meet specific customer demands and enable businesses to enhance customer experiences through AI and cloud capabilities.
In addition to the core bundles, Avaya customers have the option to incorporate various add-ons to further customize their contact center solutions. These add-ons include a unified communications platform, proactive outreach solution, conversational analytics capabilities, and workforce engagement management tools. Avaya also highlights its extensive third-party integration ecosystem, which has expanded through partnerships with companies like Afiniti, LivePerson, Zoom, and RingCentral.
Avaya’s focus on empowering on-premise operations with AI capabilities sets it apart in the industry, especially as other competitors announce plans to shift towards cloud-based solutions. By offering a migration strategy that allows customers to leverage public cloud resources while maintaining their existing investments, Avaya ensures continued support for on-premise contact centers. This approach aligns with the trend towards hybrid architectures that cautiously incorporate cloud contact center technology.
Overall, Avaya’s new bundles represent a significant step forward in providing customers with innovative solutions that enhance their contact center operations without causing disruption. As the industry continues to evolve, Avaya remains committed to supporting on-premise contact centers and enabling them to leverage the benefits of cloud technology in a strategic and customer-driven manner.
